1. Shipping Methods
We offer shipping services through trusted carriers, DSV, to ensure timely and secure delivery of your orders. The available shipping methods include standard shipping and freight shipping for larger items.
2. Order Processing Time
Orders are typically processed and dispatched within 1-2 business days from the date of purchase. However, please note that processing times may vary during peak seasons or due to unforeseen circumstances.
3. Shipping Rates
Shipping rates are calculated based on the weight, dimensions, and destination of the package. Customers have the option to view the shipping costs before completing the checkout process. Shipping free for orders over R1500 and where the volumetric and actual weight is below 20kg.
4. Shipping Destinations
We currently ship within South Africa, covering various regions and provinces. For international shipping inquiries, please contact us on our Contact page for assistance.
5. Delivery Timeframes
Delivery times vary depending on the shipping method selected and the destination of the package. Standard shipping typically takes 3-5 business days for delivery. Freight shipping may require additional time for delivery, depending on the size and weight of the items.
6. Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the status of your shipment and estimated delivery date. You can track your order on DSV’s client portal.
7. Shipping Damage or Loss
7. We strive to ensure your order arrives safely. Please inspect all items upon receipt and report any damage or loss within 24 hours. In the event of shipping damage or loss, please contact our customer service team immediately to initiate a claim. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome for you. Please read our Returns Policy for more information.
8. Shipping Policy Updates
Century Electrical reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer service team for assistance.